All gowns in stock can be cancelled untill the item has been shipped.
For standard and customized dresses:
Please kindly note that all of our dresses are newly tailored to order, and once the production process has begun, the materials cannot be reused.
1. Orders canceled within 1 days of payment confirmed will be eligible for you to get a full refund.
2. Orders canceled 2 day after payment confirmed will be eligible for a partial refund consisting of the 70% of the product purchase price.
3. Orders canceled 3 days after payment confirmed will be eligible for a partial refund consisting of the 50% of the product purchase price.
4. After 3 days of payment confirmed, your order can NOT be cancelled any more.
Returning For Replacement or Refund
When the package arrived, we sincerely encourage you to try it/them on as soon as possible without removing the tags, altering, or washing. If you intends to return or exchange dresses or accessories, please make sure they are in their original condition as following:
Be unworn / unaltered / unwashed/ odorless
Have original tags attached in original positions
Be in perfect condition
Have no stains, rips, odors or damage of any kind
Be returned with all accessories including shawl and straps
Defective, Damaged or Misshipped Items
Please kindly check the package contents before signing.You can get a refund of the full purchase price for defective, damaged or mis-shipped items. If your items were damaged during delivery, we suggest you to take photos or video and get a “Proof of Damage” documentation from the delivery carrier.
Sizing or Fitting Issues
Before ordering a dress, please kindly make sure to give us the exact size measurement. The finished gown may vary by approximately one inch in either direction of the specified measurements. For the dispute on size deviation, please take some photographs of the merchandise by laying it on the ground and place a tape ruler to measure out the problem. You shall submit the photographs to firstname.lastname@example.org and we’ll offer a reply within 24 hours.
Dress is not the size you ordered
If the dress’s size differs from the specifications you ordered by more than one inch, we cordially encourage you to find a local tailor to make adjustments. All of our dresses (except ready-to-ship dresses) are newly tailored by our dressmakers. There may be the little size error within one inch for the handwork. Please kindly forgive.
Dress is the custom size you ordered but does not fit
Considering the uniqueness of the product in the event of Custom Made, dresses following the specifications you ordered cannot be returned or exchanged. But we attach a fabric in the seams of your dress, you can make minor adjustments at a local tailor of which we won’t cover the cost. Please note: if your order specifications differ too much from the final sizing request, resizing may not be possible.
If you’re sure that you get a dress which is not tailored by the specification of your order, please take some photos of the merchandise by laying it on the ground and place a tape ruler to measure out the problem. You shall submit the photographs to email@example.com and we’ll offer a reply within 24 hours. We will help you to settle the problem quickly.
There is a little color difference of the same color for the different fabrics. Some kinds of fabrics will show different color effect when you check it from different angles under different light, such as taffeta. Different monitors will also show the different color effect from the actual color of the dresses. The slight color difference between the dress and the color shown on the monitor is not the color defective or wrong delivery. However, if you confirm that you receive a dress in wrong color; please kindly send e-mail to firstname.lastname@example.org. We will help you.
If your order cannot be shipped by the time originally stated, our customer service will offer you the option of keeping or canceling your order. You can choose to get a full refund, or keep the order and get special treatment.
Note: The overdue problems occurred by carrier are not refundable or exchangeable.
We do NOT accept any return or exchange without rational reasons. Returns must be arranged within 5 days. We will offer refund only of products which are defected, or sent by mistake. We couldn’t accept returns on following condition:
a. Special Orders – dresses and other items made or ordered specifically for you according to the style (custom design), custom color (not picture color) and personal size (custom size) you required.
b. Specialty Items – dresses and other items on Sale or Price Reduced & Non-stock.
c. Wrong Size & Wrong Color & Wrong Style & Unsatisfied Style ordered by yourself – We have no control and accept no responsibility for the size/ color /style you select for your merchandise.
Gowns&Gowns only accepts prepaid packages. We do not accept C.O.D. If it’s a mistake made by us, then you will be reimbursed for the return shipping.
If the dresses are not in their original condition, we may charge higher processing fee to cover our lose. Your order may not be refundable if the dresses turn out to be impossible to be resold!
Please use post mail instead of express delivery to return the items to save your shipping cost and avoid tax in our side.
Once we received your item, your return will be processed in 3 to 5 business days. After our confirmation of your return, please allow up to two billing cycles(Less than 30 days) for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.